Gartner
FeaturedIndustry News
AI’s Toll on Customer Service Signals Broader Workforce Reckoning as Tech Spending Reshapes Markets
New survey data shows customer support hiring has cratered by nearly two-thirds in two years, even as historical patterns suggest AI will ultimately...
CommercialFeaturedIndustry News
Office Occupancy Reaches New Peak as Hybrid Work Battle Continues
Tuesday remains the new Monday as office attendance hits 65.3 percent across major metros, but resistance to return-to-office mandates continues to mount Office...
AECCommercialContributorsFeaturedIndustry News
Connected Buildings, Connected Things and Security Concerns
By Scott M. Wornow Is your “smart building” connected? Is your high-tech office, residential building or entertainment facility, with embedded sensors, wireless networks, remote...
