Seattle-Tacoma International Airport (SEA) is the best airport in North America for the second year running. The honor was announced by international air transport rating agency Skytrax today at the 2023 World Airport Awards.
SEA continues to focus on a suite of improvements that make the airport experience less stressful and more predictable. That includes beautifully modernized spaces such as new dining and retail options in the N Concourse, the fully renovated and expanded Central Terminal, and the International Arrivals Facility.
Additionally, over the next five years, SEA is embarking on a suite of capital projects to Upgrade SEA with a focus on improving the traveler experience across the airport.
“I want to give major kudos to our airport employees and partners for this back-to-back recognition,” said Port of Seattle Commission President Sam Cho. “Excellence in aviation is a team effort. The Port Commission sets a vision for the airport, but every single employee and partner played a role in executing the vision and earning this top ranking. It’s a huge achievement and we are honored to share it with the entire SEA Airport team. We are well on our way to building a port of the future.”
SEA is currently certified with Skytrax’s prestigious 4-Star Airport Rating. It is only the second large hub U.S. airport (serving 40 million or more passengers per year) to be recognized at the 4-Star Rating level.
“We are on track to provide customers with a five-star experience,” said SEA Managing Director Lance Lyttle. “In a small footprint like SEA, we need to constantly innovate on how to deliver a better experience in an increasingly congested space. Our Upgrade SEA program and customer service initiatives are working to ensure that journeys start or end on a positive note at SEA.”
Innovation and a better customer experience are also supported with digital tools like the flySEA App, the SEA Spot Saver program, and Order SEA. SEA also continues to make traveler-focused updates including wayfinding and customer information improvements, seating and furniture upgrades, seat power rollout, and new dining and retail options that will help all travelers feel fulfilled for their journey.
“We congratulate Seattle-Tacoma International Airport for their success in winning this important customer award for the second consecutive year,” said Mr. Edward Plaisted, CEO of Skytrax. “The past few years have been extremely challenging for airports worldwide, and as we move on from the Covid-19 pandemic it is pleasing to see passenger numbers returning to normal, and for Seattle-Tacoma International Airport to be recognized as a leading airport by their customers.”