Firm’s Track Record of Superior Service Cited as Key Factor in Expanding Relationship
HOUSTON, June 26, 2017 — Transwestern today announces Griffin Capital Company, LLC increased the scope of the firm’s management services assignment to more than 4.5 million square feet of predominantly Class A office and industrial space, located primarily in the Southwest and West regions of the country, for two publicly held REITs sponsored by Griffin Capital.
“Griffin Capital is a foundational client for us, and we are honored that they have chosen to entrust us with an even greater piece of their portfolios,” said Chip Clarke, Transwestern’s President Americas.
Rob Bridges, Executive Managing Director of Asset Services, will oversee the 22 buildings that span seven states, coordinating property management, financial, engineering and sustainability services for the Los Angeles-headquartered investment company.
“The Transwestern Experience is an innovative approach that reflects our unique culture while producing measurable results by emphasizing that everyone – from building owner to occupants to vendors and customers visiting a property – is our client. We look forward to using this approach to continue driving greater value for the Griffin team and their tenants in our expanded assignment,” Bridges said
The four key goals of The Transwestern Experience include consistently creating positive experiences, connecting the dots between internal and external service, rupturing industry stereotypes, and building passion about purpose. This service mindset permeates all business lines at Transwestern, including property management. The approach has resulted in an average 12 percent increase in overall tenant satisfaction, with 94 percent satisfaction in response speed/efficiency, 89 percent in accuracy/attention to detail, and 91 percent in collaboration/partnership.
“Transwestern has consistently provided superior service on all our endeavors, making it a natural choice to engage them on a larger scale,” said Mike Escalante, Chief Investment Officer. “Their management style reflects our own desire to provide a productive, healthy and friendly environment for all our building occupants and visitors.”
The portfolio includes properties in Arizona, California, Florida, New Jersey, Nevada, Tennessee, Texas and Washington. It consists of 3.45 million square feet of office space and 1.05 million square feet of industrial space.
Transwestern is a privately held real estate firm of collaborative entrepreneurs who deliver a higher level of personalized service – the Transwestern Experience. Specializing in Agency Leasing, Tenant Advisory, Capital Markets, Asset Services and Research, our fully integrated global enterprise adds value for investors, owners and occupiers of all commercial property types. We leverage market insights and operational expertise from members of the Transwestern family of companies specializing in development, real estate investment management and research. Based in Houston, Transwestern has 34 U.S. offices and assists clients through more than 180 offices in 37 countries as part of a strategic alliance with BNP Paribas Real Estate. Experience Extraordinary at transwestern.com and @Transwestern.
About Griffin Capital Company, LLC
Griffin Capital Company, LLC (f/k/a Griffin Capital Corporation) (“Griffin Capital”), is a privately held, Los Angeles headquartered investment and asset management company with a 22-year track record sponsoring real estate investment vehicles and managing institutional capital. Led by senior executives each with over two decades of real estate experience collectively encompassing over $22 billion of transaction value and more than 650 transactions, Griffin Capital and its affiliates have acquired or constructed approximately 58.4 million square feet of space since 1995. Griffin Capital and its affiliates own, manage, sponsor and/or co-sponsor a portfolio consisting of approximately 42 million square feet of space, located in 30 states and the United Kingdom, representing approximately $7.8 billion* in asset value, based on purchase price, as of March 31, 2017. Additional information about Griffin Capital is available at www.griffincapital.com.